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Privacy Policy: How We Handle Your Information

We collect what we need to run your account, verify your wallet transfers and keep the lobby secure. This policy explains what data we hold, why we hold it, and how you can request changes or deletion where local law allows.

Account data protectionWallet verification recordsContact and update rightsRegion-dependent accessSecure session handling
xbaje Privacy Policy: How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, correct an error in your account details, or ask about deletion rights in your region, contact our support team. We respond to privacy requests based on the legal framework applicable to your location.

Team online

Live Chat

Open the chat widget in your account dashboard and select privacy inquiry. Our team will confirm your identity before discussing your data. Available during platform hours for all account holders.

Email Request

Send your data request to our support email with your registered mobile number and account username. We verify your identity before releasing or modifying any personal information. Expect a response within five business days.

Account Settings

Log in and navigate to account settings to update your contact details, mobile number or password directly. For deeper privacy requests such as data export or deletion, contact support through the channels above.

DATA SECURITY

How We Protect Your Information

We encrypt your login sessions, store passwords using secure hashing, and monitor account activity for suspicious patterns. Payment data passes through verified channels when you deposit via bKash, Nagad or Rocket. We retain transaction records and account history as required by operational and legal obligations, and we delete obsolete data when retention periods expire.

Secure Connections

All pages use SSL encryption so your login credentials, wallet details and gameplay activity remain private between your device and our servers. We do not store your bKash, Nagad or Rocket PIN or password.

Access Controls

Only authorised personnel can view account records, and access is logged. Support staff verify your identity before discussing personal information. We restrict data access to the minimum needed for each role.

Cookie Policy

We use session cookies to keep you logged in, functional cookies to remember your language preference, and analytics cookies to understand which pages visitors use most. You can disable non-essential cookies in your browser settings.

Data Retention

We keep account and transaction records for as long as your account remains open, plus a retention period required by legal and operational obligations. Gameplay logs, deposit history and withdrawal records are archived securely then deleted when no longer needed.

Common Questions About Your Data

We collect your mobile number, full name, date of birth, and device details during registration. When you deposit through bKash, Nagad or Rocket, we log the transaction reference and amount to verify payment and credit your account.

Yes, if you are in a region with data-access rights. Contact support with your registered mobile number and account username. We verify your identity then provide a data summary within five to seven business days.

We share transaction data with bKash, Nagad and Rocket to process payments, and session data with game providers to load your tables and slots. We do not sell your information to marketing companies or unrelated third parties.

We retain your account data while your account is active, plus a period required by legal obligations and fraud prevention. Gameplay logs and wallet records are archived securely, then deleted when retention requirements expire.

You can request account closure through support. Some records must be kept for legal or operational reasons even after closure, but we delete data that is no longer required. Deletion rights depend on your local law.

We do not store your wallet PIN or password. Payment processing happens through the official bKash, Nagad or Rocket gateway, and we only log the transaction reference and confirmation status to credit your account balance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.