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Terms Conditions

Our terms set out how your xbaje account works—what you agree to when you sign up, deposit through bKash or Nagad, place a bet, and request a payout. We write them plainly so you know exactly what applies to your play.

Account eligibilityDeposit & withdrawal rulesGame fairness standardsDispute resolutionResponsible conduct
xbaje Terms Conditions
POLICY TRANSPARENCY

How We Enforce Terms & Protect Fair Play

Every rule in these terms exists to keep the platform fair for all players and to meet the standards we've set for account security and payment integrity. We explain how we monitor accounts, when we request additional verification, and what happens if a term is breached—so there are no surprises if your account is ever flagged for review.

Account Verification

We verify identity using national ID, proof of address and payment-source documents when your withdrawal crosses our internal threshold or when account activity flags our fraud systems. You upload scans through the account page; we review within two business days.

Bonus Terms Enforcement

Every promotion has wagering requirements, game restrictions and expiry dates published on the offer page. If you breach those conditions—say, by withdrawing before meeting turnover—we void the bonus and any winnings derived from it, as stated in the promotion terms.

Dispute Resolution Steps

If you believe we've applied a term incorrectly, contact support with your account details and the transaction or bet in question.

Terms Updates & Notice

When we update these terms, we post the new version on this page with a revision date at the top. Major changes—like new age-verification rules or withdrawal-procedure adjustments—are also announced via email to your registered address, giving you time to…

QUESTIONS & CLARIFICATIONS

Reach Us About Terms & Account Rules

If any clause in these terms is unclear, or you need help understanding how a specific rule applies to your account, our support team is here. We walk you through account eligibility, Deposit references, withdrawal procedures and dispute steps so you're never guessing what the policy means for your play.

Team online

Live Chat

Open the chat icon in the bottom corner of any page and ask your question. Our agents explain terms in plain English and link you to the exact section that covers your case, so you get a clear answer fast.

Email Support

Send your query to the address listed in your account footer. Include your account username and the specific term or clause you're asking about; we'll reply with a detailed explanation and any documents you need to review.

Help Centre

Browse our article library for step-by-step guides on account verification, bonus terms, withdrawal timelines and dispute procedures. Each article quotes the relevant policy section and shows you how it works in practice.

Terms & Conditions Questions

Your account will be closed immediately once we discover it during verification, and any deposits will be returned minus processing fees. Winnings are forfeited. You may only register once you meet the legal age requirement in your region.

No. Each account must belong to one person only. Shared logins breach our terms; if we detect multiple users on a single account, we'll suspend it and void any winnings. Every player needs their own registration.

Verification is triggered when your withdrawal amount crosses our internal threshold or when account activity flags our systems. You'll be asked to upload ID and proof of address; we process documents within two business days before releasing funds.

Contact support with your account username, the promotion name and the issue you're raising. We'll review the case against the published bonus rules and our transaction logs, then reply in writing. If you're still not satisfied, ask to escalate to a supervisor.

We post all updates on this page with a revision date. For major changes—like new withdrawal procedures or age-verification rules—we also send an email to your registered address so you have time to review before the new terms take effect.

If we detect that you registered or played from a jurisdiction where online wagering is prohibited, your account will be closed and winnings forfeited. It's your responsibility to ensure you meet local eligibility before you sign up.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.